Privacy Policy:
Damaged Merchandise:
Damaged shipments from handling must be claimed with
the freight carrier. If any cartons are missing or damaged, be sure to note
this on the freight bill. If you notice concealed damage after the driver
has left, keep all the packing and call the freight carrier to return and
inspect the damage and file a claim. We cannot be responsible for damage
caused by the freight carrier.
If a product appears to have a manufactures defect, please use our Feedback Form to submit a request to our Return Department or call us at (732) 462-0625 and explain the problem. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.
Cage Defects - Please Note:
Any defects or quality issues with cage purchases are the responsibility of
the cage manufacturer, not Flock, Stock and Barrel. Cages are covered
under a manufacturer's warranty. Any noted problems or defects should
be brought directly to the manufacturer utilizing the information provided
on your warranty card.
Your satisfaction is guaranteed! You may return any unused or un-opened product (EXCEPT CAGES- see below), for any reason within (7) days of receipt for a full refund. Refunds will be in the form of payment used for the original purchase or a store credit. Credit card refunds can only be applied to the same card used to make the original purchase. Permission for any return merchandise must first be secured from our return department. For questions or requests to return merchandise, please use our Feedback Form and submit it to our Return Department or call us at (732) 462-0625 and explain the problem. The return of non-defective, non-used/open merchandise after (7) days may also be authorized, however, only a store credit will be issued and it may incur a 10% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box. Shipping charges may not be reimbursed for products returned After the (7) day period.
Returning Cages: All cages are shipped directly from the manufacturer and covered by their warranty. Return of cages must have manufacturer approval. Return shipping costs may not be reimbursable and re-stocking fee's may be charged by the manufacturer. Flock, Stock and Barrel will assist in arranging for the return of any cage, however the final decision for authorizing any return and/or additional charges, lies solely with the manufacturer.
Returning Gifts:
If you are returning a gift you will still enjoy the same (7) day return
guarantee policy.
We can offer you a store credit or we can refund the credit card used to
make the original purchase. Please understand that we cannot credit a third
party charge card or return cash. If returning a gift, please follow the
same instructions noted above in out "Merchandise Return Policy".
After
a return is authorized by our return department:
1. Return the item to the address given to you
by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of
loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.)
or with a value of over $100.00 should be insured. We are not liable for
return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have
received and processed the returned item. You can expect a refund in the
same form of payment originally used for purchase within 14 to 21 business
days of our receiving your return. Please note that we can refund shipping
costs only if the return is made within the (7) day grace period and the
merchandise was unused / unopened or if their is an error on our part.
Free Shipping on all Cages Shipped Directly from the Manufacturer
All Avian Adventures products are shipped free of additional charge when the product is shipped directly from the manufacturer. Occasionally, availability from the manufacturer may delay the delivery date for the cage. Flock, Stock and Barrel maintains a small stock of cages which we will gladly send in lieu of waiting for a direct ship cage. Nominal shipping charges, however, will be incurred whenever we ship direct from our stock. This is necessary because we have already paid to have the cages shipped to us. You will always be notified when this is an option and we will quote you the extra cost associated with this shipping.
Price Guarantee
We strive to make our pricing the best value on the net. If you find any product, offered in our virtual store, for a lower price on any other site, simply email us the web address and if the product is identical, we will match the price. Likewise, your price is guaranteed for a full three days after you make your purchase so you can buy with complete confidence. (Price guarantee applies only to listed unit cost for the item excluding any shipping/handling charges and taxes.)
